Return & Refund Policy

Walkesim sells digital eSIM products delivered by email. Once an eSIM QR code or activation information has been issued, it cannot be physically returned, retrieved, or blocked from potential use. Refunds are therefore available only in the specific circumstances described below.

If you experience a connectivity issue, contact service@walkesim.com as soon as possible. Our support team may ask for your order number, device model, screenshots of device settings or errors, location, and other information needed to diagnose the issue. Please cooperate with reasonable troubleshooting. If the issue remains unresolved, we will explain the applicable refund process.

Refunds that may be considered

1. Device compatibility or carrier lock. Please confirm before purchase that your device supports eSIM and is carrier-unlocked. If you cannot use the eSIM because the device is incompatible or locked, Walkesim will review the case and arrange a refund for eligible orders.
2. Walkesim, provider, or connection error. If the eSIM malfunctions because of an error by Walkesim or the connection provider, a full or partial refund may be provided. Contact service@walkesim.com, provide requested information and screenshot evidence, and complete reasonable troubleshooting. If the issue cannot be resolved, Walkesim will refund the eligible order.
3. No internet connection. If the eSIM cannot establish an internet connection at all, a full refund may be issued minus a nominal administrative fee.
4. Intermittent or stopped service. If the eSIM stops working or works only intermittently, a partial refund may be based on the number of days without internet access, excluding days when service worked. Contact us as soon as possible; a full refund cannot be guaranteed if you contact us after your trip.
5. Customer-related reasons. For cases such as ordering the wrong plan, not following the instructions, or receiving but not using the eSIM, Walkesim may issue a full or partial refund depending on the circumstances, with a small processing fee deducted.

Refunds not available

1. Expired plan. Activate the data plan before its expiry date. Once expired, cancellations, refunds, or changes are not allowed.
2. Installed on the wrong device. One eSIM can work with only one device and cannot be transferred after it has been added. No refund is available if it is installed on a device you did not intend to use.
3. Incorrect checkout email. Refunds are not available when the email entered at checkout is incorrect. We may be able to redirect the eSIM to another email address, but cannot guarantee that the original recipient did not use it.
4. Change of mind or no longer needed. Refund requests based only on a change of mind or no longer needing the eSIM are not accepted.

Refunds are limited to the situations listed in this policy. If a refund or return dispute arises, Walkesim reserves the right to make the final decision.

Refund method and timing

Approved refunds are issued to the original payment method. Depending on the bank or payment provider, it may take up to thirty (30) business days to appear on the statement.

Returns

Walkesim eSIM products are delivered digitally by email, so physical returns and return shipping do not apply.

For support or a refund review, contact service@walkesim.com.