Refund Policy
Refund Policy
Walkesim eSIMs are digital products delivered by email. Refunds are available only in the specific situations set out in our formal Return & Refund Policy.
We may review eligible cases involving unresolved connectivity issues, confirmed Walkesim or provider errors, complete connection failure, intermittent service, device incompatibility, or certain customer-related order issues. Eligibility depends on the circumstances, plan status, evidence, and reasonable troubleshooting.
Refunds are not available for expired plans, installation on the wrong device, an incorrect checkout email, or a change of mind or no longer needing the eSIM.
To request a review, email service@walkesim.com as soon as possible with your order number, device model, destination, issue details, and screenshots when available.